Case ID: QA-0422
Solution ID: 39906

Specialty Distilled Chemicals Corporation

Case Analysis

Producer of high-value, small quantity chemicals is troubled by inaccurate weighing and filling which result in customer complaints of shortages. Considering that competition is based on customer service, the president is anxious to pinpoint the extent and case of the problem. Machinery and labor problems might be responsible, assuming that there are shortages in completed inventory. A sample has been taken of five items, and the question is whether to sample further, to refill and reprocess, or to ship somewhat more than the customer wants.

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